FAQ

Q: How soon will my product arrive?

A: We ship orders via UPS ground from our China office. If you need it sooner, please contact your local dealers.

Q: Can Exway be used as a normal skateboard when it's out of power?

A: Yes, our boards are totally pushed friendly and will ride like a traditional skateboard when not on the throttle.

Q: How about the range?

A: We determine the range of the boards based on a 150lb rider on level ground. X1 range is around 10 miles/16 km. X1 Pro range is around 15.6 miles/25 km. Note: Range can vary due to weight, riding habits, and conditions.

Q: Is it possible to change accessories?

A: Yes, wheels, bushings, and grip tape are easy to replace and fast chargers can be swapped out for standard chargers. You can check some video tutorials on our YouTube channel: https://www.youtube.com/channel/UCZ74glv3YkLdcz30djE1fIw/featured

Q: Is Exway board waterproof?

A: The waterproof level of Exway boards is IP55. Riding over small puddles will not hurt the board, but do not submerge the board in the water. If the wheels become wet, let the motor run for 2 minutes to remove any water and wipe the board dry.

Q: What is the maximum load of an Exway electric skateboard?

A: The Exway board has been tested at over 300lbs.

Q: How do I store the board?

A: If the Exway board will not be used for a long time, store the board charged and charge and discharge the product at least once every 3 months. And please keep the board's power between 30%~70%.

Q: Can the battery be replaced?

A: The battery life of our boards is 500 cycles. After 500 cycles, the battery will still have more than 70% power.  If you need to replace the battery, just contact your retailer.

Q: Is it possible to carry an Exway on the plane?

A: Exway X1 skateboards meet the International Air Transport Association (IATA) guidelines for air travel which include UN38.3 certification and a battery capacity of under 160Wh. However, since airlines are free to adopt their own policies we suggest consulting with your airline before travel.  The X1 Pro has a battery capacity of 193Wh and would not be certified for air travel.

 

Q: What's the difference between Exway hub motors and Riot? Why I feel the top speed from Riot is slower than the hub motor?

A:  When turned on the turbo mode, both motors' top speed is all 45 km per hour, which is 28 miles per hour. Of course, the acceleration and torque on Riot are higher but the top speed will be slower than the hub motor, and the reason is because of the texture of the two motors.

 

Q: Can I put other brand wheels on the Riot kit? Do I need to purchase additional items?

A:Users need to purchase driven gear pulley, here is the image to tell different pulley fits on different wheels. How to change the pulley, can check this link about the tutorial:

https://www.youtube.com/watch?v=jCY7jsvCkNg

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Q: What goods inside the riot kit boxIs there has the pulley?

A: In the Riot kit box, it includes two pieces of the spare belt, instead of other pulleys that need to be purchased separately.

 

Q: I just bought a new Riot wheel, how can I replace it?

A: How to replace the Wheels of Riot, can check this link about the tutorial:

https://www.youtube.com/watch?v=yb0uvLl7B9g

Q: Why one of the motors is higher than another on my Riot kit?

Why my Riot motor have this problem? When hitting the break on the remote, the wheels did not stop spinning at the same time. 

A: The reason is the motor is not placed correctly. User needs to adjust the motor. How to reposition Riot motors, can check this link about the tutorial:

https://www.youtube.com/watch?v=sHdYhf7_U2w

 

Q: I just bought a Riot kit, how can I swap the hub motor to the Riot? ALERT: The Riot kit only fits on the Exway X1 Pro, not the Exway X1.

A: How to swap that, can check this link about the tutorial:

https://www.youtube.com/watch?v=O_aqMFa0f-s&t=3s

 

Q: Do you have a review I can check out?

A: Sure check this out: https://ideaing.com/ideas/x1-pro-electric-skateboard/