FAQ

Q: How soon will my boards arrive?

A: We normally ship out orders via UPS/FedEx from our China office, delivery time as below.

United States: 7-12 days.
Europe: 12-15 days.
Canada: 15 days.
Australia: 7-12 days.
Western Australia: 13-17 days.
South Korea: 3-5 days.
Japan: Signage 5-7 days in.
Taiwan:  5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days
East Malaysia: 7-10 days.
Vietnam: 7-10 days

If you need it sooner, please contact service@exwayboard.com 

Q: How about the tax? Do I need to pay for it?

A: If you order the board to the US and EU, no tax will be charged.
(Note: tax will be charged in NZ/Norway/Switzerland/South Korea)

If you only buy the accessories and ship to the US and EU, you will need to pay a little tax.

Q: Can Exway be used as a normal skateboard when it's out of power?

A: Yes, our boards are totally pushed friendly and will ride like a traditional skateboard when not on the throttle.

Q: How about the range?

A: We determine the range of the boards based on a 150lb rider on level ground. X1 range is around 10 miles/16 km. X1 Pro range is around 15.6 miles/25 km. Note: Range can vary due to weight, riding habits, and conditions.

Q: Is it possible to change accessories?

A: Yes, wheels, bushings, and grip tape are easy to replace and fast chargers can be swapped out for standard chargers. You can check some video tutorials on our YouTube channel: https://www.youtube.com/channel/UCZ74glv3YkLdcz30djE1fIw/featured

Q: Is it possible that I can replace the battery or ESC system by myself?

A: Check this link about the tutorial:https://www.youtube.com/watch?v=7sDMHoTiQhY&t=72s

Q: Is Exway board waterproof?

A: The waterproof level of Exway boards is IP55. Riding over small puddles will not hurt the board, but do not submerge the board in the water. If the wheels become wet, let the motor run for 2 minutes to remove any water and wipe the board dry.

Q: What is the maximum load of an Exway electric skateboard?

A: The Exway board has been tested at over 300lbs.

Q: How do I store the board?

A: If the Exway board will not be used for a long time, store the board charged and charge and discharge the product at least once every 3 months. And please keep the board's power between 30%~70%.

Q: Can the battery be replaced?

A: The battery life of our boards is 500 cycles. After 500 cycles, the battery will still have more than 70% power.  If you need to replace the battery, just contact your retailer.

Q: Is it possible to carry an Exway on the plane?

A: Exway X1 skateboards meet the International Air Transport Association (IATA) guidelines for air travel which include UN38.3 certification and a battery capacity of under 160Wh. However, since airlines are free to adopt their own policies we suggest consulting with your airline before travel.  The X1 Pro has a battery capacity of 193Wh and would not be certified for air travel.

About Riot

Q: What's the difference between Exway Riot and hub motors? Why I feel the top speed from Riot is slower than the hub motor?

A:  When turned on the turbo mode, both motors' top speed is all 45 km per hour, which is 28 miles per hour. Of course, the acceleration and torque on Riot are higher but the top speed will be slower than the hub motor, and the reason is because of the texture of the two motors.

Q: What are included in the Riot kit box

A: In the Riot kit box, it includes Riot ×1, Pad×1, Belt×2, Screws×4, Allen Wrench×1, Customized T tool×1
and Manual×1. The pulleys need to be purchased separately.

Q: I just bought a new Riot wheel, how can I replace it?

A: Check this link about the tutorial:https://www.youtube.com/watch?v=yb0uvLl7B9g

Q: I just bought a Riot kit, how can I swap the hub motor to the Riot? (Tips The Riot kit only fits on the Exway X1 Pro, not the Exway X1.)

A: Check this link about the tutorial: https://www.youtube.com/watch?v=O_aqMFa0f-s&t=3s

Q: When riding my Exway board at a lower speed, why the board is so bumpy?

A: When the board is at the speed of 10km or 20km per hour, the motor is going be bumpy that is normal. If the user accelerates the board more, the bumpy feeling will be gone. 

Q: How to change the Riot belt and adjust the tension? 

A: Check this link about the tutorial: https://www.youtube.com/watch?v=nbSze7UV1VA

Q: Do you have a review that I can check out?

A: Sure check this out: https://www.electricskateboardhq.com/exway-x1-pro-review/

Q: I just swapped the hub motor to the Riot, but why it works abnormally?

A: After you swapped that, you need to change the Power System Mode on the APP. Then Save the setting and restart the board.

Q:Why one of the motors is higher than another on my Riot kit? 

A:The reason is the motor is not placed correctly; the user needs to adjust the motor position.

Check this link about the tutorial: https://www.youtube.com/watch?v=aOhLIxMddbw

Q: Can I put other brand wheels on the Riot kit? Do I need to purchase additional items?

A:Users need to purchase the pulley, here is the image to tell different pulley fits on different wheels. Check this link about the tutorial: https://www.youtube.com/watch?v=jCY7jsvCkNg

undefined